Star Casino Privacy Policy for Filipino Players

When you register an account on Star Casino, we collect personal information that is necessary to verify your identity and provide you with a safe gaming experience. This includes your full name, date of birth, email address, mobile number, and residential address in the Philippines. We also collect a government-issued ID or other verification documents when you complete our Know Your Customer (KYC) process, which is required under Philippine regulations. During your use of the platform, we automatically collect technical data such as your IP address, device type, browser version, and session activity logs. Payment-related information, including your GCash account details or other local payment method identifiers, is collected when you make a deposit or request a withdrawal. We do not store full card numbers or sensitive financial credentials on our servers. All data collection is carried out in accordance with the Data Privacy Act of 2012 of the Philippines.

Star Casino uses the personal data we collect to operate, maintain, and improve the platform for Filipino players. Your information is used to verify your identity, process deposits and withdrawals, and ensure that your account complies with our Terms and Conditions. We use your contact details to send you important account notifications, security alerts, and updates about changes to our policies. Technical data helps us detect and prevent fraudulent activity, protect the integrity of our platform, and troubleshoot issues that may affect your experience. We may also use aggregated, anonymised data to analyse platform performance and understand how players in the Philippines interact with our casino and sports betting features. We do not use your personal data to make automated decisions that would significantly affect your rights without human review. Your data is never sold to third-party advertisers or marketing companies.

We do not sell, rent, or trade your personal information to any third party for commercial purposes. Star Casino may share your data with trusted service providers who assist us in operating the platform, such as payment processors, identity verification partners, and cloud hosting providers. These partners are contractually obligated to handle your data securely and only for the specific purposes we have authorised. We may also disclose your information to regulatory authorities, law enforcement agencies, or government bodies in the Philippines when required by law or when we have a good-faith belief that disclosure is necessary to protect the rights, safety, or property of our players or the public. In the event of a business transfer or merger, your data may be transferred to the new entity, and you will be notified of any such change. We will never share your data with third parties in a way that is inconsistent with this Privacy Policy. Any third-party service providers we engage are subject to strict data protection agreements.

As a player in the Philippines, you have specific rights under the Data Privacy Act of 2012 regarding your personal information held by Star Casino. You have the right to access a copy of the personal data we hold about you, and to request corrections if any information is inaccurate or incomplete. You may request the deletion of your personal data in certain circumstances, such as when the data is no longer necessary for the purpose it was collected, subject to our legal and regulatory obligations. You also have the right to object to the processing of your data for specific purposes, and to withdraw your consent where processing is based on consent. If you believe your data rights have been violated, you have the right to lodge a complaint with the National Privacy Commission of the Philippines. To exercise any of these rights, please contact us at [email protected] and we will respond within the timeframe required by applicable law. We are committed to honouring your data rights promptly and transparently.

Star Casino implements industry-standard technical and organisational measures to protect your personal data from unauthorised access, loss, misuse, or disclosure. All data transmitted between your device and our platform is encrypted using secure protocols, and access to personal data within our organisation is restricted to authorised personnel only. We conduct regular security reviews and maintain internal policies to ensure that data handling practices remain aligned with current best practices. Your personal data is retained for as long as your account is active and for a period thereafter as required by Philippine law, including anti-money laundering and gaming regulations. When data is no longer required, it is securely deleted or anonymised in accordance with our data retention schedule. In the event of a data breach that poses a risk to your rights, we will notify you and the relevant authorities as required by law. We encourage you to use a strong, unique password for your account and to contact us immediately if you suspect any unauthorised access.

Star Casino may update this Privacy Policy from time to time to reflect changes in our data practices, applicable Philippine law, or the services we offer. When we make material changes, we will notify registered players through the platform or by email, and the updated policy will take effect from the date it is published on this page. We encourage all Filipino players to review this page periodically to stay informed about how we protect and use your personal information. Continued use of the platform after any update constitutes your acceptance of the revised Privacy Policy. If you have questions or concerns about any changes, please contact us at [email protected] before continuing to use the platform. The date at the top of this page will always reflect when the policy was last reviewed. Your trust is important to us, and we are committed to being transparent about how your data is handled at all times.